Returns, Refunds & Exchanges Policy

Effective Date: January 3, 2025

Last Updated: August 8, 2026

Thank you for shopping with Chase Purpose Inspires. We want you to be happy with your purchase. Because we offer both digital and physical products, our return, refund, and exchange policies vary depending on the type of product purchased.

  • Digital products, including downloadable journals, workbooks, templates, and other downloadable resources, are available immediately after purchase unless otherwise noted.

    Access instructions and a secure download link will be provided on your order confirmation page and sent to the email address used during checkout.

    Because digital products cannot be returned once access has been provided, all digital product sales are final.

    If you experience any issues accessing or downloading your purchase, please contact us, and we'll be happy to assist you.

  • Physical products may be fulfilled through trusted production partners or shipped directly by Chase Purpose Inspires.

    If your item arrives damaged, defective, incorrect, or is significantly different from what you ordered, please contact us within 30 days of receiving your order.

  • If your physical item arrives damaged, defective, or incorrect, please contact us at:

    Inspire@ChasePurposeInspires.com

    ‍Please include:

    • Your order number

    • A description of the issue

    • Clear photos of the item

    • Photos of the packaging, if applicable

    ‍ ‍We'll review your request and work with the appropriate fulfillment partner to provide a replacement or another appropriate resolution.

    ‍

  • Because many of our physical products are made to order, we generally do not accept returns or refunds for:

    • Buyer's remorse

    • Accidental purchases

    • Orders placed with an incorrect shipping address

    • Items that have been used, washed, altered, or are not in their original condition

    If you would like to request a return or exchange for another reason, please contact us within 30 days of delivery. Requests are reviewed on a case-by-case basis and may be eligible for a one-time return or exchange, provided the item is unused, unwashed (if applicable), and in its original condition. Additional shipping charges may apply.

    If you have questions about a product before placing your order, we encourage you to contact us. We're happy to help you make the best choice before completing your purchase.

  • Approved refunds will be issued to the original payment method.

    Refund processing times vary depending on your payment provider and financial institution.

    Refunds are issued only when approved in accordance with this policy.

  • Unless otherwise stated, sale, clearance, or discounted items follow the same return and exchange guidelines outlined in this policy.

    If a product is marked as Final Sale, it is not eligible for return, refund, or exchange unless it arrives damaged, defective, or incorrect.

  • If a refund is approved, it will be issued to the original payment method used for the purchase. Once the refund has been processed by Chase Purpose Inspires, the time it takes for the funds to appear in your account may vary depending on your payment provider or financial institution.

  • Because many of our physical products are made to order, exchanges are not guaranteed.

    If you would like to request an exchange, please contact us within 30 days of delivery. Exchange requests are reviewed on a case-by-case basis and may be eligible for a one-time exchange, provided the item is unused, unwashed (if applicable), and in its original condition. Additional shipping charges may apply.

    If your item arrives damaged, defective, or incorrect, please contact us as soon as possible. We'll work with the appropriate fulfillment partner to provide a replacement, exchange, refund, or another appropriate resolution.

  • If a return or exchange request is approved for reasons other than a damaged, defective, or incorrect item, customers may be responsible for return shipping costs and any additional shipping charges associated with sending a replacement item.

    If the return is the result of our error or a fulfillment issue, Chase Purpose Inspires will work with the appropriate fulfillment partner to resolve the issue at no additional cost to the customer.

  • If you need to cancel your order, please contact us as soon as possible.

    Orders may only be canceled before production or fulfillment begins.

    Once production has started or an order has shipped, cancellations may no longer be possible.

  • If you have questions regarding this policy or need assistance with your order, please contact:

    ‍ Chase Purpose Inspires

    ‍

    📧 Inspire@ChasePurposeInspires.com

    ‍ ‍